Store Policy

Last updated: December 4, 2021

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://cupcakecatacomb.com website (the "Service") operated by Cupcake Catacomb ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Cupcake Catacomb and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Cupcake Catacomb.

Cupcake Catacomb has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Cupcake Catacomb shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Printing and Fulfillment

All of our apparel is printed and shipped after you order to prevent waste with our printing partner Printful. All artwork and designs were made by Christine Jose or The Voiceless Podcast.  We like to work with suppliers that produce high-quality products that last through washes without losing color or softness.

How long does it take for my order to be printed?

It can take anywhere between 2-7 business days for our partner Printful to print apparel products, and 2-5 business days for non-apparel products. Most products are printed, on average, in 3 business days.

Around 78% of Printful orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.


What are the average arrival times?

To better help you gauge when your package will arrive once you receive a shipping notification here are the average shipping times.

  • US orders: 3-7 business days
  • Canadian orders: 15-30 business days

Do you ship internationally?

No we do not. Currently we are only shipping to Canada and the United States.

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

What If I put the wrong address in my order?

If your order has not been sent yet, we can usually update the address with ease. But if the item was delivered and that package can not be recovered, please reach out to us at support@cupcakecatacomb.com

What if my order was returned to sender?

This happens if USPS was unable to locate your address or if there were any mistakes in your address like a missing Apt number or an incorrect street name. We get a notification when something is returned and will promptly reach out to you to verify your details.

If you notice it was returned before we do, please reach out to us at support@cupcakecatacomb.com with your order number and verified address.

It’s important to note that if the address that it was sent to was in fact correct, we will need to send your package to a new location to prevent your item being returned again to limit any additional shipping fees or delays.

Returns, Cancellations and Exchanges

Can I return or exchange a product?

There are no refunds or returns for items unless they are damaged. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

Can I cancel my order if it has not been shipped yet?

Yes! We have no problem cancelling and refunding an order if the printing process has not yet started on any of your items. It’s only if the printing process has started that we are not able to recoup any printing fees and therefore can’t provide a refund.

What if my order arrives damaged or I received the wrong items?

Please get in touch with us for a replacement! We have a 14 day replacement policy, but if you don’t get a hold of us by then we can no longer offer a replacement for free.

Please provide photos of the unsatisfactory product, your order information, and email Customer Support at support@cupcakecatacomb.com so we can make it right.

Contact Us

If you have any questions about these Terms, please contact us.


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